Privacy Policy

1. Introduction

Sparkling Flute ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sparkling-flute.com or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Request a consultation or quote
• Engage our services

This information may include your name, email address, company name, job title, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and your visit, including:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device type and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To send you relevant communications about our services
• To improve our website and user experience
• To analyse usage patterns and trends
• To comply with legal obligations

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given us explicit consent to process your data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Where processing is necessary to comply with a legal requirement

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and delivering our services
• Professional advisers such as lawyers, accountants, and insurers
• Regulatory authorities when required by law

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Enquiry data is typically retained for up to three years after our last contact.

7. Your Rights

Under the UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (the "right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Sparkling Flute
42 Renewable Way
Manchester, M1 4EG
United Kingdom
Email: [email protected]